Privacy Policy

Date:- 26-08-2025

At FinPay Payment Solutions (“FinPay,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services including Recharge & Bill Payments, and Payment Gateway Solutions.

1 Information We Collect

Personal Information: Name, mobile number, email address, date of birth, and identity proof (e.g., Aadhaar, PAN) as required for KYC.
Financial Information: Bank account details, transaction data, UPI ID, and payment history.
Technical Information: Device details, IP address, browser type, and usage logs.

2 How We Use Your Information

To process transactions such as recharges, bill payments and services.
To verify identity and perform KYC as per RBI and regulatory guidelines.
To provide customer support and resolve disputes.
To send important notifications, updates, or alerts related to your transactions.
To prevent fraud, unauthorized access, and comply with legal requirements.
To improve our services, user experience, and security features.

3 Sharing of Information

With banks, NPCI, UIDAI, payment networks, and service providers for processing your transactions.
With regulators, law enforcement, or government authorities when legally required.
With third-party vendors/partners strictly for service delivery, compliance, or technical support.
We never sell or rent your personal data to unaffiliated third parties for marketing purposes.

4 Data Security

We use strong encryption, secure servers, and compliance protocols to protect your data.
Access to personal information is restricted to authorized staff only.
Despite safeguards, no method of transmission over the internet is 100% secure. Users must also maintain confidentiality of their login credentials, OTPs, and PINs.

5 Cookies & Tracking

We may use cookies, analytics tools, and tracking technologies to enhance user experience.
You may disable cookies in your browser settings, but some features of our platform may not function properly.

6 Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Transaction and KYC records are maintained in accordance with RBI and statutory requirements.

7 Your Rights

You have the right to access, correct, or update your personal data.
You may request deletion of data where legally permissible.
You may opt-out of marketing communications while still receiving important service-related messages.

8 Third-Party Links

Our website/app may contain links to third-party websites. FinPay is not responsible for their privacy practices or content. Please review their policies separately.

9 Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

10 Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services indicates acceptance of changes.

11 Contact Us

Company Name: FinPay Payment Solutions
Address: Lehragaga, Punjab, India
Email: singlaakshit33@gmail.com
Phone: +91 9815026020 | +91 9703894000