Date:- 13-10-2025

Refund Policy

At FinPay Payment Solutions, we prioritize the satisfaction and trust of our customers. We provide a transparent refund policy for all our services, including Recharge, Payment Gateway, and more. Please read the following guidelines carefully.

1. Recharge Services

If a recharge transaction fails or is not processed due to technical issues, we will initiate a refund to your registered account within 24-48 hours. Please note:

• Refunds will be credited to the original payment method used.
• Delays caused by third-party operators are beyond FinPay's control.

5. Payment Gateway Services

Refunds related to our Payment Gateway services are subject to the merchant's refund policies. However, FinPay ensures:

• Disputes or transaction failures are resolved promptly.
• Refunds are initiated in compliance with applicable banking and regulatory guidelines.

6. General Terms

• All refund requests must be raised within 7 working days of the transaction.
• FinPay is not responsible for delays caused by banks or third-party payment partners.
• Customers are encouraged to check transaction status before raising a refund request.
• For any refund-related queries, please contact our support team at singlaakshit33@gmail.com.

By using FinPay Payment Solutions, you agree to this refund policy. We are committed to providing a seamless and secure experience for all our customers.